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Returns


Returns Procedure

If a product is found to be faulty upon fitment, please contact us immediately. We will inform you of the returns procedure and any details we may require. Upon receipt of your returned item we will inspect the product to ascertain the cause of the fault and if this is found to be due to a material or manufacturing fault we will send you a replacement or if you prefer we can issue a credit or refund. If a product develops a fault after fitment, please contact us for advice. Our staff will advise you of any steps to take before returning the product.


Order Cancellation

No reason is needed for cancelling an order and it can be cancelled at any time during the order process starting immediately after the order has been placed on the website. The cancellation period ends 14 full days after the goods have been delivered. This period is more commonly known as a cooling off period. After this time you are unable to cancel the order without a valid reason i.e. the supplied goods are faulty or defective in some way. Products specifically ordered for the customer cannot be cancelled. Any orders cancelled within the order process or the cooling off period will need to be returned to Eliseparts at the address given on your invoice. The cost of the return postage for the goods will be charged to the customer depending on the circumstances. Any cancelled orders will have funds returned to you via your method of payment within 30 days. Any orders cancelled outside of the 14 day cooling off period will be charged at 15% value of the cancelled part of the order as a re stock / handling charge, plus any carriage cost to and from the purchaser.

Warranty

Unless stated, all of our products are new. The warranty protects the original owner and is not transferable unless otherwise stated at the time of purchase. It covers all defects in material and manufacturing but does not cover damage caused by accident, misuse, modification or damage caused by neglect. Damage caused by failure to follow fitting instructions is also not covered. The warranty does not cover any incidental or consequential losses, the cost of return for testing or the cost of removal and re-installation.







Eliseparts.Com Ltd
Unit 6 Lotus Court
Harvard Industrial Estate
Kimbolton
Cambridgeshire
PE28 0LS

01480 860002