Website Errors
Although we endeavour to achieve accuracy within our website be aware the site is maintained by a 3rd party. Eliseparts.com accepts no responsibility for their errors or omissions. If in doubt please contact us for confirmation. Any pricing errors will be notified to you before your card is debited & despatch of the goods, you will be given the option to cancel the order if not satisfied. All goods remain the property of Eliseparts.com until payment is received in full. We reserve the right to refuse or cancel orders for items offered at an incorrect price.


Ordering Information
We are aware you may have concerns in passing your credit card details over the Internet , to alleviate this all orders are processed using SSL 1024 bit encryption. Eliseparts.com do not process card details on our server, ALL credit card information requested through our website is processed directly by Nat West on their own encrypted servers.
Alternatively you can post, fax or simply telephone your order through to our sales office, where our staff will process your order via our secure Nat West link.

NB. If ordering by telephone, you will be bound by our terms and conditions https://www.eliseparts.com/terms_of_shopping

The majority of products on our website are available for despatch from stock. If your order is received by 11am, we will aim to despatch that day and deliver within 2 working days to most UK mainland addresses.
If a product is not in stock or if for any reason it may take longer we will notify you and you will have the right to keep the item on back order, change the order or cancel the order.


Delivery
We aim to despatch orders within 1 working day subject to stock availability.

If necessary we can deliver the parcel to a business address but please advise at time of order. We can deliver anywhere in the world, when making an order simply select the country state/province that you are in. We can advise you of the shipping costs if your country is not listed. Once your order has been invoiced, it will be packed ready for shipment and you will be sent an e-mail from one of our sales staff confirming the order has been shipped and the consignment number for you to track the progress of your order via  your chosen couriers on-line tracking site, Parcel Force, or www.ups.com Please note* If you have chosen to have your package shipped via Royal Mail this has no tracking service available. ALL of our parcels will require a signature to prove receipt, please do not ask for the package to be left somewhere without a signature we will not entertain this under any circumstances whatsoever. If the parcel is damaged in any way please sign for it as damaged and inspect the contents, if you are dissatisfied refuse delivery & contact us for replacement otherwise we cannot claim any compensation and will need to charge for the goods. Any shortages should be notified to Eliseparts within 7 days of receipt of goods.   


Returns Procedure
If a product is found to be faulty upon fitment, please contact us immediately. We will inform you of the returns procedure and any details we may require. Upon receipt of your returned item we will inspect the product to ascertain the cause of the fault and if this is found to be due to a material or manufacturing fault we will send you a refund or replacement free of charge. Any shortages should be notified to Eliseparts within 7 days of receipt of goods.


If a product develops a fault after fitment, please contact us for advice. Our staff will advise you of any steps to take before returning the product.


Order Cancellation
If you would like to cancel your order this can be done with no charge to you, the customer (apart from the shipping charge).

No reason is needed for cancelling an order and it can be cancelled at any time during the order process starting immediately after the order has been placed on the website. The cancellation period ends 7 days after the day the goods were ordered, this period is more commonly known as a cooling off period. After this time you are unable to cancel the order without a valid reason i.e. the supplied goods are faulty or defective in some way. Any orders cancelled within the order process or the cooling off period will need to be returned to Eliseparts at the address given on your invoice.
The cost of the return postage for the goods will be charged to the customer depending on the circumstances.
Any cancelled orders will have funds returned to you via your method of payment within 30 days.
Any orders cancelled outside of the 5 day cooling off period will be charged at 10% value of the cancelled part of the order as a re stock/handling charge, plus any carriage cost to and from the purchaser.


Warranty - General Notes
All product warranty is in addition to your specific legal rights. All statutory rights remain unaffected. Unless stated, all of our products are new. The warranty protects the original owner & is not transferable unless otherwise stated at the time of purchase. It covers all defects in material and manufacturing but does not cover damage caused by accident, misuse, modification or damage caused by neglect. Damage caused by failure to follow fitting instructions is also not covered. The warranty does not cover any incidental or consequential losses, the cost of return for testing or the cost of removal and re-installation. We do not warrant any parts used for track/race use.


Complaints Procedure
Should you feel that any aspect of our service does not meet with your expectations, please do not hesitate to contact us. Your complaint may be sent to us at our trading address provided on our invoice, marked for the attention of Mr G Powell. All letters of complaint will be acknowledged within 5 working days of receipt. Where complaints cannot be fully addressed within 5 days a letter or e-mail of acknowledgement will be sent stating the likely timescale before a comprehensive response. We strongly recommend that such letters be sent by recorded delivery.


USA AND CANADA orders
Our liability insurance does not cover any parts whatsoever shipped/used in these countries, we therefore accept no liability on these parts whatsoever, put simply, these are taken completely at the purchasers/users own risk.

Sales enquiries

UK 01480 860002

Int. +44 1480 860002

Mon - Fri | 8:30am - 5:30pm

Saturday | 8:30am - 12:30pm

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