Delivery
We aim to despatch orders within 1 working day subject to stock availability. If necessary we can deliver the parcel to a business address but please advise at time of order. We can deliver anywhere in the world, when making an order simply select the country state/province that you are in. We can advise you of the shipping costs if your country is not listed. Once your order has been invoiced, it will be packed ready for shipment and you will be sent an e-mail from one of our sales staff confirming the order has been shipped and the consignment number for you to track the progress of  your chosen couriers on-line tracking site, Parcel Force or www.ups.com

Please note* If you have chosen to have your package shipped via Royal Mail this has no tracking service available. ALL of our parcels will require a signature to prove receipt, please do not ask for the package to be left somewhere without a signature we will not entertain this under any circumstances whatsoever.


Warranty
Unless stated, all of our products are new. The warranty protects the original owner & is not transferable unless otherwise stated at the time of purchase. It covers all defects in material and manufacturing but does not cover damage caused by accident, misuse, modification or damage caused by neglect. Damage caused by failure to follow fitting instructions is also not covered. The warranty does not cover any incidental or consequential losses, the cost of return for testing or the cost of removal and re-installation.


Returns Procedure
If a product is found to be faulty upon fitment, please contact us immediately. We will inform you of the returns procedure and any details we may require. Upon receipt of your returned item we will inspect the product to ascertain the cause of the fault and if this is found to be due to a material or manufacturing fault we will send you a refund or replacement free of charge. If a product develops a fault after fitment, please contact us for advice. Our staff will advise you of any steps to take before returning the product.


Order Cancellation
If you would like to cancel your order this can be done with no charge to you, the customer (apart from the shipping charge). No reason is needed for cancelling an order and it can be cancelled at any time during the order process starting immediately after the order has been placed on the website. The cancellation period ends 5 days after the day the goods were ordered. This period is more commonly known as a cooling off period , after this time you are unable to cancel the order without a valid reason i.e. the supplied goods are faulty or defective in some way. Products specifically ordered for the customer cannot be cancelled. Any orders cancelled within the order process or the cooling off period will need to be returned to Eliseparts at the address given on your invoice. The cost of the return postage for the goods will be charged to the customer depending on the circumstances. Any cancelled orders will have funds returned to you via your method of payment within 30 days. Any orders cancelled outside of the 5 day cooling off period will be charged at 15% value of the cancelled part of the order as a re stock/handling charge, plus any carriage cost to and from the purchaser.

Sales enquiries

UK 01480 860002

Int. +44 1480 860002

Mon - Fri | 8:30am - 5:30pm

Saturday | 8:30am - 12:30pm

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